Consumer-Centric Scoring of Healthcare Price and Quality Transparency Tools

Friday, April 19, 2019 | 2:00pm - 3:00pm


Date & Location

Fri, Apr 19, 2019 | 2:00pm to 3:00pm

Host Organization

Altarum's Healthcare Value Hub

Consumer-facing price and quality tools are one strategy that states and other stakeholders are looking at to keep consumers safe in the health care marketplace, with some proponents hoping these tools will drive value in the system. Several efforts have been made to score these tools, including efforts by Altarum.

In a new Altarum study, we use a scoring exercise that emulates consumers' real-world experience of trying to schedule needed healthcare. Using six pre-determined medical scenarios and six transparency tools that received high scores in prior scoring efforts, we observed real consumers to see how well the selected transparency tools performed. The results may surprise you.


  • Chuck Bell, Consumer Reports
  • Christine Stanik, Altarum
  • Lynn Quincy, Altarum Healthcare Value Hub