The Survey of Ill or Injured Service Members Post Operational Deployment was a large-scale telephone survey conducted from May 2007 to September 2013. The purpose of this U.S. Department of Defense (DoD) survey was to obtain self-reported information from service members about the health care services that they received after returning from deployment to Operations Iraqi Freedom, Enduring Freedom, and New Dawn.

Information collected in this survey was used to assess Service Members’ access to and quality of health care services, to include DoD, civilian, and U.S. Department of Veterans Affairs health care services. This survey also gathered information on other nonmedical support services adjunctive to Service Members’ health care, such as billeting or lodging, personnel management, and structural or environmental support for activities of daily living or reintegration into continued military or civilian life.

Information collected through this survey assisted in the formulation of policies and programs to improve meeting the needs of ill and injured Service Members and their families as they went through the recovery, rehabilitation, and reintegration process. Operationally, the study used monthly computer-assisted telephone interviewing (CATI) to contact ill or injured Service Members after their return from deployment.

Altarum supported the DoD in collecting and analyzing data for this survey. We generated monthly telephone sample files from a variety of MHS Data Repository and DoD data sources and oversaw the use and productivity of the sample in CATI interviewing. Additionally, we produced extensive data analysis and reporting for each monthly field cycle, including executive briefings, charts, tables, and graphs, and an interactive website for MHS stakeholders.

 

Project Leader

Laura Pinnock Portrait

Laura Pinnock

Project Leader, Surveys & Patient Engagement

Laura.Pinnock@altarum.org