Using Data to Advance Care in the Military Health System

Learn how our data insights lead to higher satisfaction rates among Defense Health Agency patients.

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Satisfaction ratings of obstetrics patients of the Military Health System have been historically low compared with ratings of medical and surgical patients. Altarum is helping the Defense Health Agency (DHA) understand why by analyzing qualitative comments from the TRICARE Inpatient Satisfaction Survey.

Our Approach

We begin each round of obstetric analysis by coding into relevant categories the qualitative comments of patients who received obstetric care at military hospitals. These categories include topics such as overall hospital experience, staff care and communication, facilities, and hospital administration. We triangulate these data with information from quantitative satisfaction results and other published literature to provide DHA with insightful findings and recommendations for enhancements.


Our results include data-rich visualizations to help leadership better understand the data and use it to inform decision making. DHA shared our findings with military hospital leaders and used them to enact improvements related to provider communication and facility amenities that would make patient visits more comfortable and convenient. This work has helped DHA leadership improve care and service for obstetrics patients in facilities across all service branches.

Using Data to Advance Care in the Military Health System Contact

Contact Us

Chantell Frazier  - MA, PhD

Senior Health Care Researcher, Center for Military and Veterans Health

Areas of Expertise
  • Quantitative & Qualitative Research
  • Military & Veterans Health
  • Survey Design

Chantell is the senior health care researcher at Altarum’s Center for Military and Veterans Health. With a background in quantitative and qualitative research, women’s health, Veterans’ health, and policy research, Chantell supports the Department of Defense and the Defense Health Agency through individual interviews and focus groups, and survey design. She earned both her master’s degree and doctorate degree from Syracuse University and a bachelor’s degree from DePaul University.