Using Data to Advance Care in the Military Health System

Learn how our data insights lead to higher satisfaction rates among Defense Health Agency patients.

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Overview

Satisfaction ratings of obstetrics patients of the Military Health System have been historically low compared with ratings of medical and surgical patients. Altarum is helping the Defense Health Agency (DHA) understand why by analyzing qualitative comments from the TRICARE Inpatient Satisfaction Survey.

Our Approach

We begin each round of obstetric analysis by coding into relevant categories the qualitative comments of patients who received obstetric care at military hospitals. These categories include topics such as overall hospital experience, staff care and communication, facilities, and hospital administration. We triangulate these data with information from quantitative satisfaction results and other published literature to provide DHA with insightful findings and recommendations for enhancements.

Results

Our results include data-rich visualizations to help leadership better understand the data and use it to inform decision making. DHA shared our findings with military hospital leaders and used them to enact improvements related to provider communication and facility amenities that would make patient visits more comfortable and convenient. This work has helped DHA leadership improve care and service for obstetrics patients in facilities across all service branches.

Using Data to Advance Care in the Military Health System Contact

Contact Us

Bradford Booth

Bradford Booth  - PhD

Director, Military and Veterans Health

Areas of Expertise
  • Survey methodology
  • Program evaluation
  • Data collection and analysis  

Brad has 20 years of experience designing and conducting survey research and evaluations for federal agencies, including the Department of Veterans Affairs, the Department of Defense and the Department of Labor. He is the author of several peer-reviewed articles on topics such as the well-being of service members, Veterans and military families, reintegration of Veterans into civilian life, and methods for successful data collection with these populations. He has expertise in a variety of quantitative and qualitative methods, including large-scale surveys, personal interviews, focus groups, analysis of administrative data, literature review and predictive modeling. Brad holds a PhD in sociology from the University of Maryland.