We begin each round of obstetric analysis by coding into relevant categories the qualitative comments of patients who received obstetric care at military hospitals. These categories include topics such as overall hospital experience, staff care and communication, facilities, and hospital administration. We triangulate these data with information from quantitative satisfaction results and other published literature to provide DHA with insightful findings and recommendations for enhancements.
Our results include data-rich visualizations to help leadership better understand the data and use it to inform decision making. DHA shared our findings with military hospital leaders and used them to enact improvements related to provider communication and facility amenities that would make patient visits more comfortable and convenient. This work has helped DHA leadership improve care and service for obstetrics patients in facilities across all service branches.