Transforming Service Delivery

We design and implement solutions to advance the health of individuals with fewer financial resources and those that have been disenfranchised by the health care system. Our work is focused on four areas.

Working directly with health care service providers and payers on quality and practice transformation, we transform service delivery and performance by:

  • Redesigning systems of care
  • Supporting practice transformation
  • Educating and training payers and providers
  • Delivering technical assistance
  • Providing new, innovative tools
  • Conducting applied research and evaluation/analytics

Explore our work in transforming service delivery below.

A person with IDD who has a headset on with her mother working on a laptop.
Case Study

Equipping States to Meet the Needs of People with IDD

Public health agencies struggle to ensure adequate support services for people with intellectual and developmental disabilities (IDD). Connecticut, Ohio, and Rhode Island turned to Altarum to help them modernize their IDD systems. This decision enhanced support services, improving outcomes for the IDD community.

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A young boy holding a teddy bear while in a hospital bed.
Case Study

Helping HRSA Build Pediatric Emergency & Disaster Readiness

Learn how Altarum is helping HRSA improve pediatric emergency readiness through the Regional Pediatric Pandemic Network (PPN). PPN provides hospitals with education, technical support, and expert access to ensure life-saving pediatric care during disasters. High pediatric readiness can drastically reduce child mortality rates.

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A man talking while in the center of a group of people.
Case Study

Mentoring Initiative Fosters Recovery Through Peer Support

As part of COSSUP’s peer mentoring initiative, Altarum connects people to substance-use support services across urban, rural, and tribal communities. Peer support transforms lives by offering alternatives to emergency services and justice system diversion, filling care gaps and directing individuals toward treatment rather than incarceration.

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FOCUS AREAS: Behavioral Health
An older woman sitting down and smiling.
Case Study

Strengthening State Capacity in Care for Dually Eligible Individuals

Through expert-led initiatives, flexible approaches, and hands-on support, Altarum Medicare-Medicaid Services for States helped states enhance care quality and program efficiency. These improvements supported health, wellness, and independent living for dually eligible individuals across several states in 2024.

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FOCUS AREAS: Medicare and Medicaid
Older woman holding a cane.
Case Study

Partnering with States to Advance Better Programs for Individuals Eligible for Both Medicare and Medicaid

Altarum Medicare-Medicaid Services for States (AMMS) was created in 2022 to meet an identified need to bolster state capacity to build better programs for dually eligible individuals. 

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FOCUS AREAS: Medicare and Medicaid
Older man with another older woman and a care worker.
Case Study

Enabling States to Support the Direct Care Workforce and Those Who Need Their Services

Altarum partnered with ADvancing States to provide a flexible online “one stop shop” platform to meet the specific needs of LTSS stakeholders—states, care providers, and care recipients.

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Woman in a military uniform holding a child with a military hat on.
Case Study

Achieving the Quadruple Aim for Defense Health Agency Beneficiaries

Altarum has the honor of helping the DHA achieve the Quadruple Aim—enhancing patient experience, improving population health, reducing costs, and improving the work life of health care providers—via the knowledge gained through administering three health care surveys to beneficiaries.

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A Medicaid eligible child receives a Covid-19 vaccine while her mother looks on
Case Study

Supporting Public Health Emergency (PHE) Unwinding in Kentucky

Altarum provides proactive operational planning support to help states prepare for changes in Medicaid operations and avoid any potential gaps in coverage for beneficiaries as the PHE ends.

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FOCUS AREAS: Medicare and Medicaid
Practice facilitators work with a medical doctor on a computer in a small private practice.
Case Study

Helping Small Practices Navigate Value-Based Reimbursement While Improving Patient Care

Through funding from CMS, Altarum provides free, customized technical assistance to small, rural, and underserved practices on complying with the Quality Payment Program.

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FOCUS AREAS: Medicare and Medicaid
A physician elevates his older male patient's complaint of back pain
Case Study

Helping Primary Care Physicians Provide Safe, Comprehensive Pain Management to Older Adults

By providing education and resources to front-line primary care physicians, we’re working to reduce the potential for substance use disorder and identify seniors who may need assistance.

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FOCUS AREAS: Behavioral Health
Adolescent boy with skateboard in rural area, with his eyes closed, looking sad.
Case Study

Increasing Access to Depression Treatment for Rural Adolescents

Learn how we are reducing barriers through a variety of strategies, from providing physician continuing education programs to creating a pediatric telehealth network.

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FOCUS AREAS: Behavioral Health
A women looks for direct care jobs on an online portal from the comfort of her home.
Case Study

Direct Care Careers Center, A Multi-Purpose State Workforce Management Tool

An online platform enabling states to better understand, manage, and support their direct service workers and providers.

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A women Veteran attends a medical appointment at the VA health system
Case Study

Improving Access to Veterans Affairs Health Care Services for Women Veterans

Altarum is fielding a survey designed to measure the barriers women Veterans face in receiving health care from the Department of Veterans Affairs.

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A concerned mom feels her adolescent daughter's forehand while on a pediatric telehealth call.
Case Study

Revealing the Impact of the American Academy of Pediatrics’ Telehealth Support Services

Our evaluation of the AAP’s telehealth support program is helping to lay the groundwork for a more effective and sustainable model of pediatric telehealth.

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